Cart – CCW Mobile

Check the Tracking Information: Log in to your account or check the confirmation email for your tracking number. Use this to track your order on the carrier’s website for the latest updates.
Delivery Timeframe: Please note that delivery times can vary depending on your location and the shipping method selected during checkout. If the estimated delivery window has passed, let us know.
Contact Us: If there’s no update on the tracking information or if the order is significantly delayed, please reach out to our customer support team at [insert email/phone number]. Provide your order number, and we’ll investigate further.
Lost or Missing Packages: In rare cases, packages may get lost in transit. If this happens, we’ll work with the carrier to resolve the issue and ensure you receive your order or a replacement as soon as possible.

Do you deliver on public holidays?

Delivery availability on public holidays depends on the shipping carrier and your location. Here’s what you need to know:

Carrier Schedules: Most carriers do not operate on public holidays, which may delay deliveries scheduled for those days.
Order Processing: While we process orders as quickly as possible, orders placed close to or during public holidays may experience slight delays.
Check Delivery Estimates: During checkout, you’ll see an estimated delivery date based on your location and the shipping method selected. This will account for any upcoming public holidays.

Do you deliver to my postcode?

We strive to deliver to as many locations as possible! To check if we deliver to your postcode:

Enter Your Postcode: During checkout, simply enter your postcode in the shipping address field. Our system will automatically confirm if delivery is available to your area.
Delivery Options: If delivery is available, you’ll see the shipping options and estimated delivery times for your location.
Unsure or Need Help?: If you’re unsure or don’t see your postcode listed, please contact our customer support team at [insert email/phone number] with your postcode, and we’ll check for you!

We’re constantly expanding our delivery network, so if we don’t currently deliver to your area, stay tuned for updates!

Is next-day delivery available on all orders?

Next-day delivery is available for most orders, but it depends on a few factors:

Order Cut-Off Time: To qualify for next-day delivery, orders must be placed before [insert cut-off time, e.g., 3:00 PM] on weekdays (Monday to Friday). Orders placed after this time or on weekends/public holidays will typically be processed the next business day.
Product Availability: Some items may require additional processing time due to customization, special orders, or high demand. If this applies to your order, it will be indicated during checkout.
Delivery Location: Next-day delivery is subject to your location and the shipping carrier’s service availability. Enter your postcode during checkout to confirm if next-day delivery is an option for your area.

Do I need to be there to sign for delivery?

Whether a signature is required depends on the shipping method and the carrier’s policies:

Standard Delivery: Most standard deliveries do not require a signature and will be left in a safe place at your address. However, this may vary based on your location or the carrier’s discretion.
Express or High-Value Orders: For express shipping or high-value items, a signature may be required to ensure the package is received securely. If you’re unavailable, the carrier will usually leave a note with instructions for rescheduling or collecting the package.
Delivery Instructions: During checkout, you can provide specific delivery instructions (e.g., “leave with a neighbor” or “leave at the front porch”). While we’ll share these with the carrier, their ability to follow these instructions may depend on their policies.

If you have concerns about receiving your package, feel free to contact us at [insert email/phone number], and we’ll be happy to assist!

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